A starter kit includes a website and an email address. A website serves as your online representation. This is what makes your business visible online. An email address on the other hand functions as your means of contact for potential customers. A one-page website is often enough for a local business. It is also necessary for the local company to have business cards and letterheads.
Every local business whether online or offline has to implement the appropriate Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software. These will manage the booking procedures and the appointment system of the business. Through a highly integrated system of applications, a local business can provide customer satisfaction.
Social networks serve as a source of leads and prospects for the business. It is also a good way to build up a relationship to people around the local area so the image of the business will rise socially and locally. Current and potential customers will have more respect and appreciation for a business who provides timely responses.
It is important for your local business to rank in keywords that include localized terms such as the specific city or region the business is located (depending on how localized your business is). This makes sure that you are targeting the users in your particular area.
Direct mailing is a great channel for local businesses to leverage in their marketing strategy. Aside from relatively low to free email marketing costs, it makes email a more attractive option from promotions and campaigns than other paid channels. Whether you want to connect with the local community through a newsletter, distribute coupons or simply welcome new customers, an email marketing campaign makes connecting with your customer base simply and effective.
Since texting has the highest engagement rate with over 97% of text messages opened compared to any other marketing channel, an SMS campaign has multiple benefits for a local business. SMS marketing ensures a high open rate, high conversion rate, and it is also a highly flexible platform, not to mention that it enables instant deliverability.
Local paid advertising is a great way to produce leads. It is also useful in generating foot traffic for the business. It introduces your services well and highlights services enhancements. It increases brand awareness for the product.
Local businesses require both online and offline promotions to expand and strengthen their customer base. It also helps build awareness for the business’ particular brand identity.